Privacy Policy

1. Data Controller

Meritus Via LLP is the data controller responsible for your personal data. We are a limited liability partnership registered in England and Wales.

If you have questions about this policy or wish to exercise your data protection rights, contact us at enquiries@meritusvia.com.

2. Data We Collect

We collect personal data only where it is necessary and proportionate. The categories of data we process are:

• —Contact information ,name, email address, telephone number, and firm or organisation name, submitted through our contact form or direct correspondence.
• —Dispute information ,the nature, approximate value, forum, and brief summary of your matter, as you choose to provide it.
• —Claims Intelligence access ,login credentials and usage data for clients with active dashboard access.
• —Technical data ,IP address, browser type, device information, and pages visited. This data is collected automatically when you use the website.

3. How We Use Your Data

We process your personal data for the following purposes and on the following legal bases:

• —To respond to enquiries ,processing is necessary for our legitimate interests in responding to potential clients and conducting conflict checks.
• —To perform our services ,processing is necessary for the performance of a contract or to take steps at your request prior to entering into a contract.
• —To improve our website ,processing of technical data is based on our legitimate interest in maintaining and improving the website experience.
• —To comply with legal obligations ,including anti-money laundering checks and professional regulatory requirements.

4. Cookies

This website uses only strictly necessary cookies required for the website to function. We do not use advertising cookies or third-party tracking cookies. No cookie consent is required for strictly necessary cookies under the Privacy and Electronic Communications Regulations 2003 (PECR).

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for their marketing purposes. We may share your data with:

• —Our hosting and infrastructure providers, who process data on our behalf under appropriate data processing agreements.
• —Professional advisers (solicitors, accountants, insurers) where necessary for the provision of our services or compliance with professional obligations.
• —Regulatory bodies or law enforcement agencies where required by law.

6. Data Storage & Security

Your personal data is stored on secure servers within the United Kingdom or European Economic Area. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

Client data relating to active matters is isolated on a per-matter basis. No client data is used for cross-matter analysis, model training, or any purpose beyond the specific instruction.

7. Data Retention

Contact form enquiries are retained for up to six years from the date of submission, consistent with the limitation period for contractual claims under English law. Data relating to active matters is retained in accordance with our professional obligations and the terms of each engagement. You may request earlier deletion where no legitimate retention ground applies.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

• —Access,the right to request a copy of the personal data we hold about you.
• —Rectification — the right to request correction of inaccurate or incomplete data.
• —Erasure,the right to request deletion of your data where there is no legitimate reason for us to continue processing it.
• —Restriction — the right to request that we restrict processing of your data in certain circumstances.
• —Portability — the right to request transfer of your data to another organisation in a structured, machine-readable format.
• —Objection,the right to object to processing based on legitimate interests.

To exercise any of these rights, contact enquiries@meritusvia.com. We will respond within one month.

9. Complaints

If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
ico.org.uk

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website following changes constitutes acceptance of the revised policy.